Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website, https://www.dunra.store. By placing an order, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

Items may be returned within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (726) 586-6904. You will receive instructions on how and where to send your item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Refunds

Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original payment method.

Partial Refunds

Partial refunds may be issued in the following circumstances:

• Item is returned without original packaging or tags
• Item shows signs of use or damage not present at time of shipment
• Only part of the order is returned

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] with your order details.

Customer Responsibilities

You are responsible for:

• Ensuring return items are properly packaged to prevent damage during transit
• Providing accurate contact and order information
• Understanding that refunds exclude original shipping costs unless otherwise specified
• Checking items upon delivery and reporting any issues within 48 hours

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (726) 586-6904
• Address: 9979 South 12th Drive, San Antonio, Texas 78269, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.